9kiss Privacy Policy

01 / Who We Are

9kiss is an online gaming platform operating at 9kiss.lat, offering slots, live dealer casino games, sports betting, blackjack, and virtual sports to players in Malaysia and other permitted jurisdictions. For the purposes of this Privacy Policy, "9kiss", "we", "us", or "our" refers to the platform operator responsible for processing your personal data.

We are committed to protecting the privacy of all users on the 9kiss platform. This Privacy Policy sets out the basis on which personal data collected from you, or that you provide to us, will be processed by 9kiss. Please read this document carefully to understand our practices regarding your personal data.

02 / Information We Collect

9kiss collects personal data in several ways when you use our platform. The categories of information we collect include:

• Registration Data: When you create a 9kiss account, we collect your full name, date of birth, email address, mobile number, and preferred currency (MYR or crypto).
• Identity Verification Data: To comply with Know Your Customer (KYC) obligations, we may request a copy of your MyKad, passport, or other government-issued identification document.
• Financial Data: Deposit and withdrawal transaction records, selected payment method details (e.g., Maybank, CIMB, Public Bank, Touch n Go eWallet, Boost), and cryptocurrency wallet addresses used for BTC, ETH, USDT, or BNB transactions.
• Gaming Activity: Records of games played, bets placed, wagers won or lost, session duration, and in-game behaviour on the 9kiss platform.
• Technical Data: IP address, browser type and version, device type, operating system, time zone, and pages visited on 9kiss.lat.
• Communications Data: Messages sent through our live chat, email correspondence with [email protected], and any feedback or complaints submitted.
• Marketing Preferences: Your opted-in consent status for receiving promotional offers, bonus notifications, and newsletters from 9kiss.

We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a minor has provided us with personal data, we will take immediate steps to delete that information and close the associated account.

03 / How We Use Your Information

9kiss uses the personal data we collect for the following purposes:

• To create, verify, and maintain your 9kiss player account.
• To process deposits and withdrawals via your chosen payment methods, including local e-wallets and cryptocurrency.
• To deliver the gaming services you have requested, including slots, live casino, sportsbook, blackjack, and virtual sports.
• To comply with our legal and regulatory obligations, including anti-money laundering (AML) checks and KYC verification requirements.
• To detect, investigate, and prevent fraudulent transactions, cheating, and other misuse of the 9kiss platform.
• To communicate with you about account updates, security alerts, transaction confirmations, and policy changes.
• To send you promotional offers, bonuses, and personalised recommendations — only where you have given explicit consent to receive marketing communications from 9kiss.
• To analyse usage patterns on 9kiss.lat and improve the functionality, security, and user experience of our platform.
• To enforce our Terms & Conditions and protect the rights, property, and safety of 9kiss and its users.

04 / Legal Basis for Processing

9kiss processes your personal data on the following legal bases:

• Contractual Necessity: Processing is required to provide you with the services described in our Terms & Conditions, including account management, payments, and gaming access.
• Legal Obligation: We are required to process certain data to comply with applicable laws, including AML regulations, financial reporting obligations, and KYC requirements.
• Legitimate Interests: We process some data to protect the platform against fraud, ensure network and information security, and improve our services — where such interests are not overridden by your data protection rights.
• Consent: Where we rely on your consent (for example, for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

05 / Sharing Your Information

9kiss does not sell your personal data to third parties. We may share your data only in the following limited circumstances:

• Service Providers: We engage trusted third-party vendors to assist with payment processing, identity verification, fraud prevention, and platform analytics. These parties are contractually bound to process your data only on our instructions and in accordance with data protection standards.
• Payment Processors: When you deposit or withdraw funds using Touch n Go eWallet, Boost, Maybank, CIMB, Public Bank, or cryptocurrency gateways, your transaction data is shared with the relevant payment processor to complete the transaction.
• Regulatory Authorities: We may be required to disclose certain data to regulators, law enforcement agencies, or courts if required to do so by law or in response to a valid legal request.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction. We will notify you before your data is transferred and becomes subject to a different privacy policy.
• With Your Consent: We will share your data with any other third party only where you have given clear, specific consent for us to do so.

06 / Cookies and Tracking Technologies

9kiss.lat uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that help us remember your preferences, keep you logged in to your 9kiss account, and understand how you interact with our site.

The types of cookies we use include:

• Essential Cookies: Required for the platform to function correctly. These include session cookies that keep you logged in and security cookies that prevent fraudulent use of your account.
• Analytics Cookies: Help us understand how players navigate 9kiss.lat — which pages are most visited, how long sessions last, and where users encounter issues. This data is aggregated and anonymised where possible.
• Preference Cookies: Remember your settings such as language preference, currency display, and game lobby filters so you do not have to reconfigure them every visit.
• Marketing Cookies: Used only where you have consented, to deliver personalised promotional offers and track the effectiveness of our campaigns.

You can control cookies through your browser settings at any time. Please note that disabling essential cookies may affect the functionality of the 9kiss platform and prevent you from accessing certain features, including your account dashboard.

07 / Data Retention

9kiss retains your personal data for as long as your account remains active and for a reasonable period thereafter, in accordance with our legal and regulatory obligations. Specifically:

• Account and identity data is retained for a minimum of five (5) years following account closure, as required under applicable AML and financial regulations.
• Transaction records, including deposit and withdrawal history, are retained for a minimum of seven (7) years for financial reporting and audit purposes.
• Gaming activity logs are retained for a period of two (2) years to support dispute resolution and responsible gaming monitoring.
• Marketing consent records are retained for as long as you remain opted in, plus a reasonable period to demonstrate compliance with consent requirements.

When your personal data is no longer required for the purposes described in this policy, 9kiss will securely delete or anonymise it in a manner that prevents reconstruction or identification.

08 / Your Rights

As a user of the 9kiss platform, you have the following rights in relation to your personal data:

• Right of Access: You may request a copy of the personal data 9kiss holds about you at any time.
• Right to Rectification: If any information we hold about you is inaccurate or incomplete, you have the right to request that we correct it.
• Right to Erasure: In certain circumstances, you may request that 9kiss delete your personal data. Note that this right is subject to our legal retention obligations — we cannot erase data we are required by law to keep.
• Right to Restrict Processing: You may request that we temporarily stop processing your personal data while a dispute or correction request is being resolved.
• Right to Data Portability: Where processing is based on consent or contract and carried out by automated means, you may request a copy of your data in a structured, machine-readable format.
• Right to Object: You may object to processing carried out on the basis of legitimate interests, including direct marketing. Where you object to marketing, we will stop processing your data for that purpose immediately.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting any processing that took place before withdrawal.

To exercise any of these rights, please contact our support team at [email protected]. We will respond to your request within 30 days. We may need to verify your identity before we can action your request.

09 / International Data Transfers

9kiss operates internationally and your personal data may be transferred to, stored in, or processed in countries outside Malaysia. When we transfer your data across borders, we take all reasonably necessary steps to ensure that it is treated securely and in accordance with this Privacy Policy.

Where we use third-party service providers located outside Malaysia, we ensure appropriate safeguards are in place — including standard contractual clauses, data processing agreements, or equivalent mechanisms — to protect your personal information in transit and at rest.

10 / Security Measures

9kiss takes the security of your personal data seriously. We have implemented a range of technical and organisational security measures to protect your information against unauthorised access, disclosure, alteration, or destruction. These measures include:

• TLS/SSL encryption for all data transmitted between your device and 9kiss servers.
• AES-256 encryption for sensitive data stored in our databases, including payment credentials.
• Two-factor authentication (2FA) options available for all registered 9kiss accounts.
• Regular security audits, penetration testing, and vulnerability assessments of our platform.
• Strict internal access controls — only authorised personnel with a legitimate need may access player data.
• Continuous monitoring for suspicious activity, including unusual login attempts and anomalous transaction patterns.

Despite these measures, no method of electronic storage or internet transmission is completely secure. If you become aware of any suspected unauthorised access to your 9kiss account, please contact our support team at [email protected] immediately.

11 / Third-Party Links and Services

The 9kiss platform may contain references to third-party payment processors and identity verification services integrated into our platform workflow. These third-party services operate under their own privacy policies, and 9kiss is not responsible for their data handling practices.

We encourage you to review the privacy policies of any third-party services you interact with during your use of the 9kiss platform — particularly when initiating deposits or withdrawals via Touch n Go eWallet, Boost, or your cryptocurrency wallet provider.

12 / Responsible Gaming and Data

9kiss is committed to responsible gaming practices. As part of this commitment, we use certain data — including gaming activity logs, session duration records, and deposit history — to monitor for signs of problem gambling behaviour and to support responsible gaming tools such as deposit limits, session time reminders, and self-exclusion requests.

This processing is carried out in the interests of player welfare and platform integrity. If you wish to learn more about responsible gaming resources available through 9kiss, please visit our Responsible Gaming page. Remember: gambling is strictly for adults aged 21 and above.

13 / Changes to This Privacy Policy

9kiss reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will post the revised policy on this page with an updated effective date, and we will notify registered users via email where required.

We encourage you to review this page periodically to stay informed about how 9kiss protects your data. Your continued use of the 9kiss platform after any changes to this Privacy Policy constitutes your acceptance of those changes.

14 / Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 9kiss handles your personal data, please reach out to our support team. We are available 24/7 in English, Bahasa Melayu, and Mandarin.

• Email: [email protected]
• Live Chat: Available from your 9kiss account dashboard after login.

We take all privacy-related enquiries seriously and will respond within 30 days of receipt. For account-specific data requests, please have your registered email address and account details ready to help us verify your identity promptly.